Policy

At Wood Lake RV and Marina we love your well-behaved pets. To ensure the enjoyment of all our guests, we ask you to abide by these rules:

  • Please keep your pets on a leash or under voice control at all times while in the Wood Lake RV Park.
  • Because of Lake Country District rules, pets are not allowed on our beach.
  • Pet waste bags are provided for your use at the office and washrooms. Please stoop and scoop after your pet and dispose properly.
  • Aggressive dogs will not be tolerated. You will be asked to leave the park without refund.
  • If your campsite is left littered with pet waste an additional clean-up charge of $10 will be levied.
  • Your pet’s holiday will cost $3 per day, $15 per week and $49 per month. Please let our team know you have a pet when making your reservation.
  • Licensed Service dogs will be welcomed free of charge

Wood Lake RV Park and Marina is a privately owned and operated property. We welcome self-contained motor homes, fifth-wheels and travel trailers are welcome. Some sites will accommodate pop-ups and truck campers. PLEASE NOTE: WE DO NOT ALLOW STAND-ALONE TENTING AT OUR PARK.
Please be advised we do not have a lot of visitor parking. We will charge $5 a day for an extra vehicle parking in our visitor parking lots

Feeding wildlife is prohibited by the Park, Conservancy and Recreation Area Regulation and the Wildlife Amendment Act. Specifically, we ask that you do not feed any ducks you may encounter at our park. Keeping our beach clean and sanitary (and preventing swimmer’s itch from duck droppings in our water) is vitally important to us.

Rental Rates are for a maximum of 6 (six) people and one vehicle per site (“Primary Guests”).
Rates for additional nightly guests (“Additional Guests”) are as follows:
Children under 12: $3.00 per day; Teens 13-17: $5.00 per day; Adults 18 and over are $10.00 per day.

Maximum occupancy per site: 6 persons (2 Primary and 4 Additional Guests). Please register all Additional Guests with Security before arrival.

Minimum stay – For bookings between June 28 to August 31, we have a 5 day minimum stay. This policy is in effect until June 15, 2017. However, we understand unique situations and extenuating circumstances.

Cancellation – If you need to cancel, we will gladly issue a refund (less $45 cancellation fee) if we receive the cancellation 72 hours prior to your arrival.
We will not issue refund after arrival regardless of circumstances.

Our cancellation fee is $45.00 per reservation
.

Payment – We accept Master Charge and Visa, cash and debit transactions. We will not accept any credit card information via email. Please phone us with your reservation details. If necessary, we will accept collect calls for the purpose of solidifying card/payment information.

We will not levy a charge for cancellations on reservations from April to the end of June except for the May long weekend.

Unfortunately, we CANNOT REFUND for early departures. Guests are responsible at time of registration for all reserved nights unless reservation is changed in accordance with cancellation deadlines prior to your arrival date.We welcome Interac (debit), Visa and MasterCard only as payment for your stay. Sorry, we cannot accept personal cheques.

Reservations made via the telephone, internet, fax or by email will be confirmed by email within 24 hours. We try to maintain this policy during the off-season as well.

Whenever possible, we will make every effort to accommodate your request for a specific site. If the site requested is not available, we will confirm an available site that is close to the desired site.

Please make use of the parking permits issued upon check-in. Cars without a permit run the risk of being towed. We do not like to tow cars – however we will if deemed necessary. We will have less parking this year. We will not allow any visitor parking May long weekend and from June 15 to September 15. Please try your best to leave extra vehicles at home. This year we will allow larger sites more than one vehicle. Please ask upon registration.

IF YOUR CAR OR YOUR VISITOR’S CAR HAS BEEN TOWED PLEASE CONTACT LAKE COUNTRY TOWING AT 250-862-6193.

Only holders of a valid driver’s license are permitted to operate a vehicle of any kind on the resort property.

Please drive carefully and observe posted speed limits within the park – there are many children here having lots of fun.

Our check-in is 3:00pm and check-out is 11:00am. Please re-register at the office by 10am if you wish to stay beyond check out time. The fee will be $5.00 per vehicle (provided the site is not booked) until 3:00pm, and after 3pm, full day rates will apply.
Visitors to your site are welcome. All guests must be pre-registered by the Primary Guest. An Additional Guest fee of $5.00 will apply for overnight visitors.

The beach is part of the District of Lake Country and there is no lifeguard on duty.

Public pay phones are available near the north entrances at the Turtle Bay Resort.

We have newly renovated, clean, well maintained coin-operated shower facilities. Your ‘donation’ ensures the ongoing upkeep of the park’s wetlands. Kindly leave the showers clean and tidy for the next guest.

Coin laundry facilities are available 24×7.

Smoking is permitted at your individual campsite only.

For your convenience, Garbage and recycle containers are provided throughout the resort. It is your responsibility to take care of the garbage you produce. Place securely-wrapped wet trash in tied, heavy plastic bags before taking to the garbage bins. Please do not leave your trash outside overnight. Be animal aware!

For the enjoyment of our guests, we enforce Quiet Hours – from 11:00pm to 7:00 am as a courtesy to all guests. Please do not play amplified music after 10:00pm.

For maximum family fun, each site has a designated campfire fire-band. Please do not move the fire-band or create a campfire in any other area. Wood Lake RV complies with the posted BC Fire bans– any current bans will be posted at the office. Kindly extinguish all campfires before your retire for the night.

For safe sewer hookup, all campers must have an airtight sewer connector. For your convenience, connectors are sold onsite in the office/store.

No fireworks or firearms are allowed.

The use of formaldehyde-based waste tank treatment chemicals is prohibited.

Our free WiFi is intended to allow guests to check email or surf the web while enjoying our park.

Our secure internet service is available exclusively for our guests so all access is password-protected.

In an attempt to provide free network access to our guests, all users will be asked to re-sign into the network every six (6) hours. This is necessary as many users forget to log out of their session. This can prevent another user from logging in.

Internet speed in a campground depends on a number of factors – the number of people already on the network; the number of RVs in the park (a wireless signal bounces off metal and mirrors); the weather…yes, the weather – the antennas are located under the canopy of the trees and when the foliage is wet and heavy the wireless signal is impeded.

Our network is actively managed by Absolute WiFi, a local service provider with 24×7 availability. All issues regarding WiFi access will be handled by Absolute WiFi. For technical support phone 1-888-575-1575 extension 200.

*Please note, while streaming movies or gaming via phone or handheld device is fun, it may not be successful within the park depending on the number of users accessing the wifi system at the same time.

Large parties: Please note we do not book family reunions, weddings and adult birthday parties.

Always supervise your children when they are playing around the resort, on the beach, in the water or boating on the lakes.
Be considerate of your neighbors – don’t walk through other people’s campsites. Use the roadways, lanes and footpaths.

Leave sites, picnic tables and other facilities as you would like to find them.

Please advise your families and friends if they wish to send you an emergency message, they should contact the Office, and we will do our best to deliver them.

Make sure to be vigilant about maintaining the security of your property. We cannot be responsible for any loss.

Please do not flush anything down toilets except the toilet tissue provided. Please do not throw your garbage into restroom containers. We ask your help in keeping the restrooms and showers neat and clean.

Please accompany all children under 6 to the washrooms. Please report any damage or untidiness in the washrooms to our office staff.

Rules and regulation may be changed at any time without prior notice

Open Mobile Menu
close